1. About this policy
Venera Creative is a pre-launch creative fabrication and space-transformation business based in Brisbane, Queensland. This policy explains how we manage personal information. We aim to handle personal information consistently with the Australian Privacy Principles where they apply to us.
2. Information we collect
We may collect your name, email address, phone number, suburb or postcode, residential or business status, project type, budget, timing, wall dimensions and other information you choose to provide. We may also collect wall photographs, plans, logos, artwork, reference images and messages that you upload.
Our website may record technical and attribution information such as the page visited, date and time, campaign parameters, browser or device information and a non-sensitive visitor identifier used for aggregate analytics.
3. Why we collect it
We use this information to respond to enquiries, assess project suitability, prepare design directions and quotes, manage the launch waitlist, communicate about a requested project, improve the website, maintain records and protect the website from misuse. We only use contact details for broader marketing where we have consent or another lawful basis, and marketing messages will include a way to opt out.
4. Uploads and sensitive content
Please only upload material relevant to your project. Wall and room photographs can reveal personal details. Avoid including people, documents, addresses, security systems or other private information unless it is genuinely necessary and you have permission to share it.
5. Who may receive information
We may use trusted providers for website hosting, file storage, analytics, email, customer relationship management and professional advice. We disclose only what is reasonably needed for those services or where required by law. We do not sell personal information.
Some providers may process or store information outside Australia, including in the United States or other locations in which they operate. Provider locations may change as Venera’s systems develop.
6. Security and retention
We take reasonable steps to protect information from misuse, loss and unauthorised access. No online service can guarantee absolute security. We retain project records for as long as reasonably needed for enquiries, quotations, business administration, dispute management and legal obligations, then delete or de-identify them where appropriate.
7. Access, correction and complaints
You may ask to access or correct personal information we hold, withdraw optional marketing consent, or raise a privacy concern by emailing hello@veneracreative.com.au. We may need to verify your identity before giving access. We will respond within a reasonable period and explain if a request cannot be met.
8. Cookies and updates
The website may use essential storage and limited analytics to understand visits and preserve selections. You can restrict browser storage, although parts of the website may not work as intended. We may update this policy as our systems and services develop; the effective date above identifies the current version.